Returns and Exchanges

While we do our best to ensure all products are made to endure anything your dog throws at it, it is normal for the products to show wear and tear if they are not looked after appropriately.

We offer refunds for any defective products if contacted within 7 days of receiving the product. 

As collars and leashes are made to order, we are unable to offer exchanges for any product at this time. Please read the sizing guide carefully before purchasing any of our products. 

Shipping costs for returns are at the customers expense, and any shipping costs are non-refundable. The shipping cost will be deducted from the total refund amount.