Terms and Conditions

Cancellation of Orders

Blue Teddy Limited may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.     

Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we'll see what we can do before your order has been dispatched.

Returns & Exchanges

If an item is to be returned and or exchanged, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition. Please note, if you mark the return 'Return to sender' we will be charged a return fee. This fee will be at the buyers expense.

Our Guarantee

Blue Teddy Limited products are made from high quality and durable materials, however they are not indestructible. We guarantee our accessories and pet products at the time of purchase against any defects. If you have experienced a problem with any of our products, please send an email to us at contact@blueteddy.co.nz with details and a photo of the issue.

We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.